Store Hours:
Monday 10am-5pm
Tuesday 10am-5pm
Wednesday 10am-5pm
Thursday 10am-6pm
Friday 10am-5pm
Saturday 10am-5pm
Sunday - CLOSED

*If you would like to schedule a private shopping appointment outside of these hours, please email [email protected] OR call our store, 484-973-6333*

Our Story:
Her Hide Out is the premier ladies accessories and gift boutique in Collegeville, PA. We not only pride ourselves on our top notch customer service and the extensive selection of fabulous brands that we carry, but most importantly the family owned history and culture that keeps us rooted every single day. The Hide Out brand started back in 1980 when our owner, Nancy opened her first retail store in Skippack, PA. Straight out of high school with the determination and drive to succeed, Nancy admits she has always had retail in her blood. The Hide Out story began as a side hobby hand sewing moccasins, gloves, and seat covers for family and friends. Most ask where the name came from which takes us back to that little sheepskin store in Skippack, operating under the name Hide Out – which really is a clever play on words or back then a daily reminder for Nancy as the sheepskin’s “hide” must always be “out” when sewing.

From there, Nancy built her brand empire, opening in malls and expanding the items that she carried in her store throughout the 80s and early 90s. Then in 1994 she started carrying Brighton men’s belts at her Hide Out store in the King of Prussia Mall. As the Brighton line transformed, she was approached by them to carry their new line of ladies handbags and jewelry accessories – Nancy took hold of this opportunity and completely changed her store to a ladies accessories boutique. As the years passed, she added Pandora, Vera Bradley, and other exclusive ladies brand names – truly transforming the Hide Out store to be a female dream, one-stop shop. It was in 2013, after a 23 year lease with the King of Prussia Mall, that Nancy realized the large scale mall environment was no longer where her little boutique belonged.

So in October of 2013, Nancy discovered Providence Town Center in Collegeville and there opened the doors to a larger, reinvented storefront with a new image – Her Hide Out Boutique.

Today, Her Hide Out continues to evolve, now carrying not only jewelry and accessories but also home décor, candles, and the perfect gifts for women of all ages. Nancy is still owner of Her Hide Out, however that same retail DNA in her blood, she passed down to her two daughters Stephanie and Andrea, as they put their own inputs, strengths, and love into the business that their mom has built.

Shipping Policy:
ALL ORDERS in the CONTINENTAL USA receive FREE shipping on orders over $100. We charge $8 for flat rate shipping. OVERSIZED ITEMS HAVE A 12$ SHIPPING FEE.

We will ship items every normal business day (Monday-Friday). Saturdays and Sundays are exempt from shipping. USPS is our primary shipping carrier. Usually orders take 1-3 business days to be processed and shipped.

* Please ensure you are shipping to a safe and secure location.  We are not responsible for lost, mis-delivered, stolen packages, or incorrect information that was entered at checkout.

An exception can occur for expedited orders. Call 484-973-6333 or contact [email protected] if you need expedited shipping and we will figure cost of shipping for you. 

Sundays and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped. 

If in any case there is an overload of orders, please be patient with us in fulfilling your order. If you need it by a specific time, please call or email us ahead of time.

In-Store Pick Up Policy:
If you select in-store pick up as your shipping option at checkout, we will prepare your order for you to pick it up in store. Once your order is packed and ready for pickup, you will receive an email that your order is ready.

Our store hours are 10am to 5pm Monday through Saturday, and closed on Sundays, with the exception of holidays and special hours. Please check our weekly email, instagram, facebook, or call the store for special hours information.

If you prefer a contactless pickup option, please give us a call at 484-973-6333 prior to your arrival to our store. Once you've arrived, call the store and an associate will bring your order out to you.

If you have any questions, please don't hesitate to reach out to us.  
Phone: 484-973-6333 or Email: [email protected]

RETURNS:
Oh no! It didn't work out? Here's what to do now: 

We are sorry that your purchase didn't work out for you like you hoped. We understand. We are happy to offer you a 30-day (from original online purchase date) return policy on all regular priced items. ALL RETURNS WILL BE REFUNDED ON ORIGINAL FORM OF PAYMENT. 

All SALE items will be final sale and not eligible for return.

Items will only be eligible for return if they meet the following criteria:

• all items must be unworn and in original condition
• all UPC labels/price tags and brand tags must be attached
• all items must be received within the 30-day return window

You can return item(s) by mail or in person at our Collegeville storefront.  For in-store returns and exchanges, please have your online order confirmation or invoice with you.

If you would like to make a return via mail, please email [email protected] to receive a return approval.

SHIPPING:
Once you have your return approval, you can mail your product for return to:

Her Hide Out
Attn: Online Return
141 Market Street, Suite 3
Collegeville, PA  19426, United States

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you would like to make an exchange please email [email protected] to discuss options.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

LATE OR MISSING REFUNDS:
Why haven't I received a refund?

• If you haven’t received a refund yet, first check your bank account again.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done each step and you still have not received your refund yet, please contact us at [email protected] and we will be happy to assist you. 

If your question is still not answered, please email ([email protected]) or call 484-973-6333 and we will be happy to address any questions that you may have.